As you can see, the website is finally back on line, following a 1 month period of being completely inaccessible. This is entirely due to a company called Streamlinenet, who have proved to be somewhat inept at providing a hosting service.
Just over one month ago they accidentally deleted the website in its entirety (music, blogs, comments, everything). Ah well, accidents happen.
I mailed them several times about this, to no response. (Actually, they frequently ignore mails, so I wasn't actually too surprised). On this occasion, they mailed me saying “we've lost all of our emails - if you've sent anything in the past three days, please send it again”. Unfortunately, after a further two weeks of “an engineer looking into the problem” it transpired that they didn't have a backup of my site either.
They've then taken about a week to transfer my domain name to Supanames. On the upside, Supanames seem to be doing an excellent job to date (and the web site is about 30x faster than the Streamlinenet one). So, hurrah for a bear!
Posted by nikn | TrackBackHi,
I realy regret that I haven't made a serch over the internet before entering in contact with Streamlinenet.
** Possibly libellous content from anonymous poster (with poor spelling ability) removed at the request of Streamlinenet **
Posted by: john doe at May 5, 2004 01:56 AMHi,
We've noticed your comments, if you are having trouble with us please contact us to fix the problems.
Kind Regards,
StreamlineNet
Posted by: StreamlineNet at May 20, 2004 09:11 PMA quick update - Oliver from StreamlineNet support has been in touch with me, and is putting through a refund for the crappy service I received last year.
I was quite pleased to receive a call from StreamlineNet - this is the first time they have ever got back to me within a day (and the first time they've phoned me at all!). Oliver has been running the support department since January, and acknowledges that things were in a pretty bad way last year.
So, if you've stumbled across this post whilst searching for opinions about StreamlineNet - do bear in mind that my comments relate to 2003; the (little) evidence I have suggest that they are striving to improve their service. And, in their defence, I still haven't seen anyone who promises the same unlimited MB deal for such a keen price…
Posted by: Nik Newark at May 25, 2004 10:57 AM